4 Ways A Hack Day Could Benefit Your Contact Center
A hack day (or hackathon) is a collaborative event, where software developers and subject matter experts from around the business meet for an intensive program of brainstorming and idea sharing. The aim of a hack day is to develop or update software or data systems to solve a problem, but these events are also a great way to learn how to manage your business and work more efficiently online. Hack days can work for almost any type of organization, and you can tailor the approach to look at any part of your business, including your contact center.