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Colocation Services And Security: What You Need To Know

Posted by on Jul 7, 2015 in Uncategorized | Comments Off on Colocation Services And Security: What You Need To Know

If you have decided the colocation services are the best internet and data service route for your business, you should take the steps to make sure you invest in high levels of security. Of course, the colocation data center you pick should have strict security measures already in place. You need to be familiar with these security measures and increase your own business’ security practices in order to make sure your data and your company remain safe from outside threats and frauds.  Basic Network Security Measures A colocation company will offer you secure serve access by creating password protected user IDs for each person needing to access your specific data. Each of your employees, for example, would have a login that would be specific to your company. Advanced colocation services may also provide biometric pass codes, like voice recognition.  making sure that a security package is bundled into your payment for basic colocation. This is kind of like adding anti-virus protection to a home laptop, except on a much larger scale. Generally, your colocation company will provide a firewall and IP address protection, as well as antivirus software and protections against malware and spyware. providing security add-ons if you need them. If you decide that you need more security than the basic package, ask your colocation data center about increased firewall protection, content filtering, and tracking the traffic to your websites.  In the case of network protection, its best to err on paying a little more than to take the risk of having too little.  Physical Security Measures Since the hardware for your server will not be in your own building, you might worry about people having access to the building that houses your data collection and servers. Other worries include environmental problems, like floods, power outages, or fires. However, colocation centers will have some good security measures in place for these instances as well, as they will house the servers for many businesses, not just your own. Thee security measures include, but are not limited to keypad entrances where only a select few are able to actually access the hardware and software behind your service. environmental controls to keep machines cool as they run. These should be able to be controlled remotely, so that the temperature never fails at the facility. Alarms may sound if the room becomes too hot or too cold.  fire protection to protect data in the event of electrical fires. back-up generators in case of power shortage or surges.  surveillance cameras in every room and on all entrances to track those who enter and leave and to make sure that everything is working as it should. If you desire, you could request access to the video feeds that are relevant to your company. Before choosing a data center, you can ask about physical protections. While hackers might be your primary concern, destruction can happen in many ways. If possible, you should also look into having backup disaster recovery, just in case there is a natural disaster.  Business Security Measures The responsibility of security does not just lie on your chosen colocation center. It also rests in your hands and in the hands of your employees. In order to keep your company safe from online fraud and hacking, try requiring employees to change passwords frequently....

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4 Ways A Hack Day Could Benefit Your Contact Center

Posted by on Jun 18, 2015 in Uncategorized | Comments Off on 4 Ways A Hack Day Could Benefit Your Contact Center

A hack day (or hackathon) is a collaborative event, where software developers and subject matter experts from around the business meet for an intensive program of brainstorming and idea sharing. The aim of a hack day is to develop or update software or data systems to solve a problem, but these events are also a great way to learn how to manage your business and work more efficiently online. Hack days can work for almost any type of organization, and you can tailor the approach to look at any part of your business, including your contact center. How could a hackathon help your contact center? Find out here. To solve a specific problem Hack days are most effective when everyone comes together to solve a specific problem. You could choose a very narrow focus, or you could aim for a much broader issue. For example, a hack day could offer a great opportunity to find out how to help your contact center agents deal with more queries at the first point of contact. Alternatively, you could ask everyone to come up with ways to help cut costs in the contact center. Both approaches could work. In either case, you should make sure you clearly define what the problem is from the outset, or your hack day crew may start to focus on the wrong issues. While a hack day considers how to better use technology, the Internet and software, the process can also throw up issues that you need to address elsewhere. For example, if your developers come up with a great new way cut call handling time, you will probably still need to think about how you to train your contact center agents. To develop community relationships Successful hackathons often support worthy causes, and this type of activity is a great way to develop relationships with the local community. Hack days often focus on health and social issues, allowing people from all backgrounds to innovate together. For example, in 2014, the British High Commission in Canada ran a hackathon to look for ways that software designers could help people with dementia. While the Toronto hackathon focused on an issue at a national and global scale, you can use the same principle to focus on more local issues. For example, if your local community has a problem with homelessness, a hackathon can help your employees work on a project that benefits the community. It’s often hard to find ways to involve contact center teams in community projects, but a hack day is a creative, fun way to involve everyone. To help you target a new market It’s often difficult to break into a new market, but a hack day can help you identify technology solutions that will meet the needs of new target customers. As such, some businesses use hack days to focus on certain customer groups, such as students, women, older people or families, and you can easily apply a contact center focus. For example, older customers often find it hard to navigate call steering or IVR systems, so a hack day could help you find a new way to route these customers’ calls more easily. What’s more, the process of a hack day can cut the time it takes your business to introduce a new idea to the market. In...

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